Shipping & Delivery Policy

We currently ship to addresses within the United Kingdom. [Add international shipping details here if applicable.]

Processing time

Orders are processed within [INSERT, e.g. 1-2] working days. Orders placed at weekends or on bank holidays are processed the next working day.

Delivery options and cost

We send orders via [INSERT carrier, e.g. Royal Mail Tracked 48]. Standard delivery costs £[INSERT] and typically arrives within [INSERT, e.g. 2-4] working days. Orders over £[INSERT] qualify for free delivery.

Prescription products

Prescription-only products require a short clinical check before dispatch. A member of the Face for Soul team will be in touch after you order, and these items are sent once approved. This may add to the timescales above.

Tracking

You will receive a confirmation email with tracking details once your order has been dispatched.

Lost or delayed parcels

If your order has not arrived within [INSERT] working days of dispatch, please contact us at info@faceforsoul.co.uk and we will help track it down.